Do You Share Our Values?

Are you right for Labeltronix? Our success is built on the passions and commitment of talented, responsible people who share our values. Take a moment to complete this brief self-assessment to see if you’re a good match with us.

1. You’ve made a really bad mistake on a top account. We might lose the customer because of the problem. Nobody can trace the mistake back to you, but you know it was your fault. Do you…?

a.  Say nothing and hope that you don’t get caught
b.  Blame the error on someone else
c.  Go to your manager and inform him/her that the error was your fault and offer a suggestion to rectify the problem. 

2.  A customer calls in and is upset for not receiving their order today. The customer claims that Joe, (your co-worker), promised delivery for today; however, you know that Joe would never promise the customer that date since it is a custom product which takes 2 to 3 weeks to receive.  Do you…?

a.  Tell the customer, “The person who told you that is new and still learning their job.”
b.  Tell the customer, “We would never give you that lead time on a custom order”, implying that the customer is wrong.
c.  Listen to the customer, apologize for the misunderstanding, and explain that the custom order requires more turn-around time than a standard order. 

3. You see an empty water bottle on the floor, do you…?

a.  Walk on by because you’re too busy to pick it up
b. Clean it up and then loudly complain about how inconsiderate some people are  
c. Clean it up and then move the recycling bin in a more visible and accessible area 

4. A “New Team Member” is under pressure and falling behind, threatening the performance of the team. Do you…?   

a. Complain to your colleagues that the new team member should find another job
b. Say nothing and hope that everything turns out for the best
c. Ask the new team member how you can help…then help

5. Despite your best efforts to please a client, you get a long hostile phone call that’s offensive and degrading.  Do you…?

a.  Trade insults
b. Hang up the phone
c. Take a deep breath, listen patiently, then ask questions so you can resolve their concerns

6. It’s 4:55PM and you’re tired after a long hard day.  Your phone rings and it’s a client who’s in dire need for some labels that must to be shipped overnight. 

a. Politely explain that you can’t help them now, but will first thing in the morning
b. Pass the call to someone else
c. Take down the information and spend as much time as needed to make sure the labels are shipped overnight to the client.

How did you do?
If you answered “C” to all the questions, congratulations! You’re the kind of person we want to meet.  Please visit our careers listings to apply.